Courtney Deimel is Chief Customer Officer at Chronus, where she leads with a foundational belief: meaningful human connection is not a cultural amenity but the engine of organizational performance. Her mission is to ensure every Chronus customer is positioned to succeed as AI, evolving work models, and new expectations around learning reshape how people grow in their careers.

She co-founded Imperative, a purpose-driven engagement platform adopted by enterprises including Microsoft, Airbnb, and GSK to build high-trust cultures at scale, delivering a measurable 35% reduction in voluntary turnover. Imperative was acquired by Chronus in 2024, and Courtney led the integration before stepping into product and innovation leadership and ultimately the CCO role.

Before Imperative, she was on the founding team at Red Frog Events, home of Warrior Dash and Firefly Music Festival, where she helped scale revenue from $50K to more than $60M. That work earned recognition from Forbes, Inc., and the U.S. Chamber of Commerce and gave Courtney an early conviction she has carried ever since: great event experiences and great employee experiences run on the same fuel.

Courtney holds a B.A. in Psychology and Communications from the University of Michigan and has completed graduate coursework in Industrial Organizational Psychology and Change Management at The Chicago School.

AI is reshaping the world of work — but what I’m most excited about is that it’s making the human experience more important than ever