Chronus Mentoring Resources Library
Chronus Institute Resource Library

How to Build an Effective DEI Mentoring Program

Collective understanding and knowledge of diversity, equity and inclusion (DEI) has advanced over decades thanks to an ever-growing body of research. In light of this, the facets of an inclusive workplace culture must evolve as well.

DEI is a mainstream business standard but it’s more than just “checking the box.” There is real, positive impact to be had for a business, but more importantly, its people. Mentoring is a proven strategy to build a more inclusive workplace; however, starting a mentoring program is easier said than done.

In this webinar you will learn:

  • Benefits and challenges of creating DEI mentoring programs
  • Six steps to starting a DEI mentoring program
  • How to measure the success of the program
  • How software can make a difference in scaling and measuring the program


About the Speakers:

Rebekah Kaiser, Director of AM
Rebekah Kaiser / Director of Account Management / Chronus

As Director of Account Management, Rebekah leads a team of passionate Account Managers who understand the impact mentoring can have on both the individual and the organization. Rebekah is responsible for developing long-term strategies to strengthen client relationships, scale, and grow an organization’s mentoring footprint.

Prior to Chronus, Rebekah held leadership positions at SaaS companies, Marchex and Rosetta Stone with a focus on the customer journey, from onboarding to renewal. In her previous roles, she delivered enterprise programs for global Fortune 500 organizations and successfully integrated technology into thousands of customer endpoints.

A member of Latinas in Tech, Rebekah is enthusiastic about leveraging mentoring to increase diversity, equity, and inclusion across the workforce landscape. Rebekah studied Music Education at Liberty University.

Mackenzie Hoy, Enterprise Customer Success Manager
Mackenzie Shoemaker-Hoy/ Enterprise Customer Success Manager / Chronus

Mackenzie Shoemaker-Hoy is an Enterprise Customer Success Manager who works with Chronus customers to fully utilize their programs to achieve their mentoring goals.

Mackenzie is a firm believer in the power of human connection as a catalyst for change. Through her educational experiences and professional career, she’s been a champion for under-resourced communities, creating access to programming that connects individuals with opportunities to succeed.

Mackenzie has most notably served in efforts to scale Emergency Aid efforts to universities across the United States, helping students facing severe financial hardship to ensure continuous access to education. She’s also served as a mentor and leverages her experiences to expertly guide customers in critical conversations to create a greater impact on their communities across the globe.

Mackenzie is a Certified Customer Success Manager (Levels 1 & 2 – Success HACKER) and is also a Certified Diversity, Equity, and Inclusion Champion (CDEIC – awarded by Brandon Hall).

Mackenzie holds a Master of Education in Leadership in Higher Education from the University of Washington, as well as a Bachelor of Science in Digital Communications from Oregon State University.

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