| Name of Subprocessor and/or Service Provider | Processing services performed by the relevant entity | Location(s) |
|---|---|---|
| Chronus Software India Pvt Ltd | Chronus’ affiliate provides after hours support. Data is not transferred or stored by the affiliate but support employee has the ability to see information that is displayed as part of a support request. | India |
| Amazon Web Services | Amazon Web Services (AWS) is a secure cloud services platform, offering compute power, database storage, content delivery and other functionality to help businesses scale and grow. | Frankfurt, Germany (failover in Ireland) USA Australia |
| Asana | Project mapping and management software supporting implementation of the Chronus platform for our customers | USA |
| Mailgun | Mailgun is an email automation service provided by Rackspace. It offers a complete cloud-based email service for sending, receiving and tracking email sent through your website and applications. Mailgun features are available through an intuitive RESTful API or through traditional email protocols like SMTP. | San Antonio, Texas, USA India EU |
| Intercom | Intercom is a customer support SaaS provider used by Chronus to communicate with users. | San Francisco, California, USA |
| Twilio | Twilio is a cloud communication platform that enables clients to engage with customers through in-app video. | United States, Germany |
| Optional Subprocessors – These subprocessors only process Customer Content if the associated optional features are enabled. Chronus does not require personal data for these features, and they are designed to operate without it. | ||
| OpenAI OPCO LLC | Processing related to optional artificial intelligence–powered features within the platform. These features may involve the transmission of user-generated input to OpenAI for the purpose of generating AI-powered suggestions or responses. While Chronus does not require the submission of personal information for these features, users may enter free-text input at their discretion, which is then processed by OpenAI solely to deliver the requested functionality. | United States |